We engage with people as citizens, customers, patients, service users and stakeholders. Our work opens up insights into their attitudes, experiences and expectations, and highlights the drivers and values that inform these. We then use these as a basis for useful, evidence-based recommendations to contribute to local and national policy debates and influence the shape and delivery of services.
Organisational Development
We help team leaders across public services and third sector organisations to think, relate and act in ways that go beyond traditional change management programmes. Our approach to Leadership and Organisational Development helps organisations respond to the pressures and uncertainties that arise due to the combined effects of spending cuts, rising demand for services and increasing cost. We support clients across the public services - including central government departments, regulators, local authorities, NHS trusts, CCGs, and health and social care providers.
Rob Francis: rob.francis@traverse.ltd
Leadership Development and Coaching
Our leadership development and coaching equips managers with the skills they need to get the most from their teams and to change their ways of working to implement change.
We work with leaders and aspiring leaders who help to deliver services to the public, including those in the NHS, national and local government and the voluntary and community sectors. Our bespoke programmes enhance leaders’ impact and improve their relationships with colleagues and partners – resulting in more efficient use of resources and better outcomes for citizens.
Report
Why, in whole systems, is it so hard to move from papers to action?
One of the strangest experiences in whole systems change in the public sector is observing how much energy is spent writing papers, attending meetings, holding workshops and nothing comes from it. How do we respond to 'work avoidance'?
Blog Post
The Council of the Future – Making all of us into designers
Every council wants to be empowering. So if councils of the future really are going to be hard-wired to ‘empower’, they will have to be much better at engaging their staff and their citizens in conversations about how services are designed and...
Case Study
Birmingham Cross City CCG - Public Engagement Structures
In 2016, CrossCity CCG (Birmingham) recognised that they needed a change of approach, and commissioned OPM to review their public and patient engagement structures and to propose ways they could be strengthened.
