If you are considering developing a new digital solution and want to maximise its impact, we can help you during the design phase. We have worked on a range of projects that explore the role of digital innovation. We know that providers are often be ambitious about what that innovation should achieve, without necessarily being clear about how – including how best to direct their resources to supporting that impact.
Using rapid cycle techniques, we can help you design, implement and test new solutions. Through developing theories of change and outcomes frameworks, we can help you identify a clear set of outcomes and then work backwards to define more clearly the work that needs to happen along the way. Our Digital Innovation Framework (below) lists some of the broad objectives you might consider. Based on these, we can help you identify specific and measurable outcomes through success measures and indicators. This can then inform the design of your intervention.
We can also help you run diagnostic analysis to test the viability of your digital innovation before embarking on implementation. This will ensure you can account for any unexpected risks. The framework below also outlines the most common challenges digital transformation projects may encounter. These tend to be around the implementation of data processes such as information guidance, data privacy and IP, or around the adoption of newly developed technologies due to behavioural barriers on the part of both service-users and front-line staff.
Finally, as part of our rapid cycle design approach, we can guide you through a process of public engagement. Engaging the public to understand perceptions and aspirations for the intervention can reduce the chance of designing a flawed solution. Without this, innovators risk investing in digital solutions that are not fit for purpose:
- The intervention might not be appropriate for the application originally identified
- The end users or clients might not be ready to engage with the approach
- Practitioners may be unwilling to shift their practices and might require motivations or incentives
At Traverse, we have a long track record conducting public engagement both face to face and online. If you are interested in finding out more about different digital platforms and approaches for consulting the public, please click here