Valuing Public Services

Note this report was published under our previous name, OPM.

Valuing Public Services offers practical ideas about how we measure and demonstrate the value of our public services, based on our real life experiences of working with a broad range of public organisations, including charities and professional bodies to achieve this.

This edited volume is divided into three parts, covering different dimensions of valuing public services. Each chapter includes practical ideas about ‘how’ to measure value, and explores our and our clients’ real-life experiences of:

• Measuring and demonstrating value;
• Building capacity to measure and demonstrate value; and
• Using existing resources to unlock value.

‘Value’, in the way it is used in this volume, is used in both the economic tradition (i.e. the market worth of something) and in the philosophical and ethical tradition (i.e. what we hold to be important). We believe that both definitions of value affect how we look at public services, and should influence the decisions we make about their future.

Authors